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1.

Sign Up on our secure website or call us at 941.366.1100. It will take less than 5 minutes to set up your account. We accept all major credit cards and your billing is automatic after each delivery.

2.

We�ll deliver a welcome kit to you on your first service containing:

• personalized valet bag

• delivery hook for your front door

• set of special attention communication forms

• information packet

You do not have to wait for your valet bag to begin. You can simply put your garments in a disposable bag of choice the first time only.  We will send you an email the night before your scheduled days to remind you to put your bag out. Be sure to have your bag out by 8am. Also, remember to leave your hook out for delivery.

3.

Someone will contact you to obtain your credit card information and confirm your delivery schedule.

More questions�� FAQ�s

Do I have to be home for delivery?

No. You can leave your Dry Cleaning Bag out for the driver and your clothes will be picked up and delivered without disturbing you.

How do you know what to do with my garments?

Any special requests you have will be set in your account and be taken care of. Should you have something special you need on a garment, please fill out the �Special Attention� form included in your welcome kit.. We inspect all garments for stains, but should you have a specific stain you would like to point out, you can use the �Special Attention� Forms provided in your welcome kit. They go right on your garments safely.

Where do you pick up and drop off my clothes?

We typically deliver to your front door, if covered. If not, we can arrange another place, perhaps in your caged area or a side garage door access. We always work it out.

How do I get my personal valet bag?

You will have one delivered to you along with door hanger and special attention forms on your first service.

Do I have to be there when the drop-off or pick-up is made?

No. There is no need to be home to use the service. Your driver will service your pre-designated location.

How do I pay for your service?

Your cleaning will be charged to your credit card. You will be charged after each delivery.

How will I know my scheduled drop-off and pick-up days?

Upon Sign Up, someone will contact you to obtain your credit card information and inform you of your schedule. You can choose to have �Weekly Automatic� service or �On Call� service.

How do I tell you about a special request/issue with my garments?

Simply leave a detailed note in your bag using the form provided in your welcome kit. Identifying the specific garment (including color and garment type ) along with your specific cleaning instructions. 

What do I do if I have a problem with my order after I get my clothes back?

Contact a DCTG customer care representative right away by email at info@drytogo.com,  or call 941.366.1100. Please include your name and address in your message.

My office/apartment building is serviced by DCTG - how do I start using your service?

You must call 941.366.1100 to sign up for office service. We will send a welcome kit and notify you of the schedule and delivery locations relative to your building. Be sure to include your company name when signing up online.