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More questions……
FAQ’s |
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How much are dress shirts & pants?
Dress shirts are cotton shirts that button up the
front and are worn primarily with a tie for business. 1.99
Pants are 4.99 and up. |
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What is a men’s dry clean shirt considered?
Casual shirts are shirts that do not button at
the top button and may be closed instead of open. Perhaps pullover
style. |
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Do I have to be home for delivery?
No. You can leave your Dry Cleaning Bag out for
the driver and your clothes will be picked up and delivered without
disturbing you. |
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Do you use Perchlorethylene in your cleaning or
any other dangerous chemicals?
No. We use an environmentally friendlier cleaning
process that leaves your clothes without that "dry cleaning" smell.
Our cleaning agents are non-contaminating and non-toxic. Your
clothes will be fresh & noticeably cleaner. Our machines are the
“Rolls Royce” of the industry and we are no longer regulated by the
EPA. |
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How do you know
what to do with my garments?
During your initial
visit, you will let us know what your special needs are. They will
remain a part of your account and be taken care of. Should you have
something special you need on a garment, please fill out the “Special Attention” form included in your welcome kit.. We inspect
all garments for stains, but should you have a specific stain you
would like to point out, you can use the “Special Attention”
Forms
provided in your welcome kit. They go right on your garments
safely. |
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Where do you pick up and drop off my clothes?
We typically deliver to your front door, if
covered. If not, we can arrange another place, perhaps in your
caged area or a side garage door access. We always work it out.
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How do I get my personal valet bag?
You will have one delivered to you along with
door hanger and special attention forms on your first service. |
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Do I have to be there when the drop-off or
pick-up is made?
No. There is no need to be home to use the
service. Your driver will service your pre-designated location.
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How do I pay for your service?
Your cleaning will be charged to your credit
card. You will be charged after each delivery. |
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How do I change my personal information and/or
preferences?
Go to
www.drytogo.com
. Go to Sign In. Log in with your email address and password. If
you did not sign up online, but over the phone your default
password will be the last 4 digits of your primary telephone
number. We recommend all customer change their password upon sign
up for security. The “Customer Information” section is where your
preferences are changed. |
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How will I know my scheduled drop-off and
pick-up days?
Upon sign-up, you will receive an email
confirmation of your start date. You will receive an attachment
with the schedule and instructions. You can always call
941.366.1100 to find out your area’s scheduled days. |
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How do I tell you about a special request/issue
with my garments?
Simply leave a detailed note in your bag using
the form provided in your welcome kit. Identifying the specific
garment (including color and garment type ) along with your
specific cleaning instructions. |
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What do I do if I have a problem with my order
after I get my clothes back?
Contact a DCTG customer care representative right
away by email at
info@drytogo.com, or call 941.366.1100. Please include your
name and address in your message. |
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My office/apartment building is serviced by
DCTG - how do I start using your service?
You must call 941.366.1100 to sign up for office
service. We will send a welcome kit and notify you of the schedule
and delivery locations relative to your building. Be sure to
include your company name when signing up online. |
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How do you keep my credit card information
safe?
We use a secure payment processor for all of our
credit card transactions. All numbers are secured through the host
protection. Your numbers are not visible to anyone when you sign up
online. When you sign up in person or on the phone, we destroy
your billing information as soon as we input it into the system.
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What is the surcharge on my bill?
We have many taxes that are assessed by the
department of revenue and other regulatory agencies. This is
charged to us directly. This charge will fluctuate between 3-5% of
the invoice total. And is a pass through expense that all
drycleaners are forced to pay. Some drycleaners raise the prices to
hide these costs. So beware of inflated item prices. |
or
call us at 941.366.1100